TERMS AND CONDITIONS

TERMS AND CONDITIONS

Effective Date: February, 1st 2026

1. Website Terms of Use

1.1 Agreement to Terms

By accessing and using the Mauspet website (mauspet.com.au), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use this website.

1.2 Use of Website

You may use this website for lawful purposes only. You agree not to:

  • Use the website in any way that violates any applicable law or regulation
  • Engage in any conduct that restricts or inhibits anyone’s use of the website
  • Attempt to gain unauthorized access to any portion of the website
  • Use any automated system to access the website without our express written permission

1.3 Intellectual Property

All content on this website, including text, graphics, logos, images, videos, and software, is the property of Mauspet or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without express written permission.

1.4 User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.5 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. The inclusion of any link does not imply endorsement by Mauspet.

1.6 Limitation of Liability

To the maximum extent permitted by law, Mauspet shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the website.

1.7 Indemnification

You agree to indemnify and hold harmless Mauspet, its directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the website or violation of these terms.

1.8 Modifications

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified terms.

1.9 Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

1.10 Contact Information

For questions about these Terms and Conditions, please contact us at info@mauspet.com.au

2. TERMS OF SERVICE (COACHING PROGRAMS & PURCHASES)

2.1 Service Description

Mauspet provides personal and professional development coaching services, including:

  • Online training programs and modules
  • Individual private coaching sessions
  • Digital resources and video content
  • Group coaching programs

2.2 Registration and Enrollment

By purchasing or enrolling in any Mauspet program or service, you agree to:

  • Provide accurate and complete information during registration
  • Maintain the confidentiality of your login credentials
  • Be solely responsible for all activities under your account
  • Notify us immediately of any unauthorized access

2.3 Payment Terms

  • All prices are listed in Australian Dollars (AUD) unless otherwise stated
  • Payment is required in full at the time of purchase unless a payment plan is explicitly offered and agreed on.
  • We accept payment via PayPal, Credit and Debit cards, Direct bank transfer.
  • All sales are final unless otherwise stated in our Refund Policy

2.4 Access to Digital Content

  • You will receive access to purchased programs and resources at the agreed date (every 1st of the month or if otherwise arranged with Mauspet) of payment confirmation.
  • Access credentials are personal and non-transferable
  • You may not share, distribute, or reproduce program materials without written permission
  • Access periods vary by program; please refer to specific program details
  • We are committed to making our website accessible. If you experience any accessibility issues, please contact us via email support@mauspet.com.au

2.5 Coaching Sessions

For individual private coaching:

  • Sessions must be scheduled in advance through our booking system
  • You must provide at least 24 hours’ notice for cancellations or rescheduling
  • Late cancellations or no-shows may result in forfeiture of the session
  • Sessions are conducted via agreed meeting software, e.g. Zoom, MS Teams, Google meets, phone or others)

2.6 Client Responsibilities

You agree to:

  • Participate actively and honestly in coaching sessions
  • Complete assignments and recommended exercises
  • Provide timely feedback when requested
  • Respect the time and expertise of your coach

2.7 Professional Relationship

The coaching relationship is a professional partnership. Coaching is not therapy, counselling, or medical treatment. You acknowledge that:

  • Coaching results vary and are not guaranteed
  • You are responsible for your own decisions and actions
  • Mauspet does not provide mental health services
  • You should seek appropriate professional help if needed

2.8 Confidentiality

We maintain strict confidentiality of all client information and coaching conversations, except where:

  • Required by law
  • There is risk of harm to yourself or others
  • You provide written consent to share information

2.9 Intellectual Property

All program materials, videos, worksheets, and resources remain the intellectual property of Mauspet. You are granted a personal, non-exclusive, non-transferable license to use materials solely for your personal development.

2.10 Termination

We reserve the right to terminate access to services if you:

  • Violate these Terms of Service
  • Engage in abusive or inappropriate behavior
  • Fail to make required payments
  • Share proprietary materials without authorization
  • After the agreed timeframe (3months for program content)

2.11 Changes to Services

We reserve the right to modify, suspend, or discontinue any service at any time. We will provide reasonable notice of significant changes to ongoing programs.

2.12 Contact

For questions about these Terms of Service, please contact us at info@mauspet.com.au

3. REFUND AND CANCELLATION POLICY

3.1 Digital Products and Programs

No Refunds After Access: Once you have accessed digital content, programs, or modules, all sales are final. No refunds will be issued.

Pre-Access Cancellation: If you have not yet accessed the program materials, you may request a cancellation within 5 business days of purchase for a full refund.

3.2 Individual Coaching Sessions

Cancellation Notice: You must provide at least 24 hours’ notice to cancel or reschedule a coaching session.

Late Cancellation: Cancellations with less than 24 hours’ notice may result in forfeiture of the session fee.

No-Show Policy: Failure to attend a scheduled session without notice will result in forfeiture of the full session fee.

Coach-Initiated Cancellation: If we must cancel or reschedule a session, you will receive a full refund or complimentary rescheduling.

3.3 Payment Plans

If you default on a payment plan, access to program materials may be suspended until payments are current. No refunds will be issued for partial payments.

3.4 Technical Issues

If technical problems on our end prevent you from accessing purchased content, we will:

  • Resolve the issue promptly, or
  • Provide a full refund if the issue cannot be resolved within a reasonable timeframe

3.5 Refund Process

Approved refunds will be processed within 7-14 business days to the original payment method.

3.6 Exceptions

Refunds may be considered on a case-by-case basis for:

  • Medical emergencies (documentation may be required)
  • Exceptional circumstances beyond your control

3.7 Contact for Refunds

To request a refund or discuss a cancellation, contact us at support@mauspet.com.au

4. DISCLAIMER

4.1 No Professional Advice

The information and coaching services provided by Mauspet are for educational and personal development purposes only. They do not constitute:

  • Medical advice, diagnosis, or treatment
  • Mental health counselling or therapy
  • Legal advice
  • Financial advice
  • Career counselling or employment advice

4.2 No Guaranteed Results

While we are committed to providing high-quality coaching services, individual results vary. We make no guarantees regarding:

  • Specific outcomes from coaching programs
  • Career advancement or professional success
  • Personal or professional transformation
  • Resolution of specific problems

4.3 Client Responsibility

You acknowledge that:

  • You are responsible for your own decisions and actions
  • Coaching requires active participation and commitment
  • You should seek appropriate professional help for medical, legal, or mental health issues
  • You will not hold Mauspet liable for decisions you make based on coaching

4.4 Website Accuracy

While we strive to provide accurate and current information, we make no warranties about:

  • The completeness or accuracy of website content
  • The availability or functionality of the website
  • The suitability of programs for your specific needs

4.5 Third-Party Content

We are not responsible for the accuracy, legality, or content of third-party websites linked from our site.

4.6 Limitation of Liability

To the maximum extent permitted by law, Mauspet and its directors, employees, and agents shall not be liable for any damages arising from:

  • Use of our website or services
  • Inability to access programs or content
  • Decisions or actions taken based on coaching
  • Technical issues or data loss

4.7 Australian Consumer Law

Nothing in this disclaimer excludes, restricts, or modifies rights you may have under the Australian Consumer Law or other applicable laws that cannot be excluded.

4.8 Changes to Disclaimer

We reserve the right to update this disclaimer at any time. Continued use of our services constitutes acceptance of any changes.