PRIVACY POLICY

Effective Date: February, 1st 2026

1. Information We Collect

Personal Information:

  • Name, email address, phone number
  • Billing and payment information
  • Program enrollment and progress data
  • Communication preferences

Automatically Collected Information:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website

2. How We Use Your Information

We use your information to:

  • Provide coaching services and program access
  • Process payments and send receipts
  • Communicate about your programs and appointments
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

  • Service providers (payment processors, email platforms, website hosting)
  • Professional advisors (lawyers, accountants)
  • Law enforcement when required by law

4. Cookies and Tracking

Our website uses cookies to enhance your experience. You can disable cookies in your browser settings, though this may affect website functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under Australian Privacy Principles, you have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner

7. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data at any time.

8. Third-Party Services

We may use third-party services (Echo360, Google Analytics, email platforms, payment processors). These services have their own privacy policies, which we encourage you to review.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

10. International Transfers

Your information may be stored and processed in countries outside Australia. We ensure appropriate safeguards are in place for international data transfers.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at: support@mauspet.com.au